Our Policy

It is our policy to ship the part you requested in a timely manner.  Of utmost importance to us, we want you, our customer, to be treated as we would want to be treated.  Here is a short list of the regulations we live by.

*  All returns must have our PR number.  E-mail us for this number.
*  No PR numbers will be issued after 30 days.
*  All returns must be received within 20 days of the authorization.
*  Special non stock items are non-returnable. 
*  All returnable parts must be in original packing and in new like condition.
*  All returnable parts should be insured for their full value.  Damaged or lost parts are non-refundable.
*  All return must be freight pre-paid.  COD returns will not be excepted.
*  All returns will be carefully inspected prier to any refunds.
*  Refunds will be issued in the same manner the parts were paid for.  (If you paid by credit card, your card will be credited, etc.)
*  No returns on electrical parts unless we miss-boxed the part you ordered, and no returns if the part has been installed!
*  A restocking fee of 15% may apply and be deducted from your refund unless the error is on our part.
*  State taxes will be refunded on all excepted returns

Website Privacy Notice:

This privacy notice discloses the privacy practices for D.W.’s Motor Machine.biz. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. Credit card numbers are stored only until the order is complete, than it is destroyed. We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address and phone number or e-mail address) so we may fill your order and ship to you. We will not contact you to sell you products you have not ordered
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 509-882-4362 or dws@dwsmotormachine.biz.

If you have any questions on our refund or policies do not hesitate to